Warranty on Used Auto Parts

Warranty & Return Policy

Warranty Overview

All orders are processed on the same day the customer is charged. Standard delivery is 7 to 10 business days for freight parts and 5 to 7 business days for non-freight parts.

Buying used auto parts carries some risk, so every part is inspected before it leaves our warehouse. Our parts rarely fail, but if one does, Fastrack Car Parts backs used OEM parts with an industry-leading warranty of up to 30 / 60 / 90 days on light-duty parts, counted from the delivery date.

We also offer Optional Service Agreements (OSA) for additional coverage.

If you no longer need a part: a 25% restocking fee and the one-way shipping fee apply. The rest is refunded.
If a part is defective: Fastrack Car Parts does not pay return shipping, and no labor costs are covered.

Warranty Coverage by Part Category

Coverage starts on the delivery date. Specific terms for each category are below.

Electrical & Electronic Parts

(ECMs, BCMs, ABS modules, alternators, starters, sensors, instrument clusters)

• Covered against failure to function as designed.
• The installer must reprogram or reflash modules as needed. Programming is not included.
• Not covered: damage from short circuits, incorrect wiring, a weak or faulty battery, or a failed related component.

Suspension, Steering & Brake Parts

(control arms, struts, steering racks, calipers, brake boosters)

• Covered against structural or mechanical defects.
• Not covered: wear items (bushings, pads, rotors, seals, boots) and damage from improper alignment or installation.

A/C & Cooling Parts

(compressors, condensers, radiators, evaporators)

• Covered against failure to operate or leaks from the part itself.
• Not covered: damage from system contamination, an unflushed system, an overcharge, or incorrect refrigerant or oil.

Body, Exterior & Interior Parts

(doors, fenders, hoods, bumpers, lamps, mirrors, seats, trim)

• Inspect on delivery and report any damage or defects within 10 business days.
• Not covered: paint matching, scratches, dents, or damage after installation, and fit issues caused by prior vehicle damage.
• Painted or modified parts cannot be returned.

Engine Warranty

Coverage is limited to the long block: defects in the heads, blocks, crankshafts, pistons, rockers, camshafts, and oil pumps.

Not covered (left on the engine for the installer's convenience only):

• Parts external to the cylinder head(s), including the distributor, fuel pump, and carburetor
• Cylinder heads that need remachining
• The cylinder block

Warranty is void if:

• The engine is returned with missing or melted heat tabs
• It has been disassembled without our written authorization

An Engine Diagnostic Report from an ASE Certified Automotive facility is required for engine warranty claims.

Transmission Warranty

The installer is responsible for:

• Reprogramming any modules
• Replacing or flushing the radiator, transmission fluid cooling lines, and transmission oil cooler
• Checking that the cooling and electrical systems work properly during installation
• Following our recommended installation procedures

Warranty is void in case of:

• Failure to install a new filter (A.T. only)
• Improper detent adjustment
• A broken front pump
• Low fluid levels
• Improper installation

General Exclusions (All Parts)

Warranty does not cover:

• Improper installation or labor charges
• Towing, shipping, or additional repair costs from installing incorrect or defective parts
• Parts that were disassembled, modified, or damaged by user error
• Damage from accidents, misuse, neglect, or lack of regular maintenance
• Lost or stolen packages (claims go directly to the shipping carrier)

In the Event of Failure

1. Submit a written claim within the warranty period. Mail it to Fastrack Car Parts, 4120 Douglas Blvd, Suite 306 PMB 1061, Granite Bay, CA 95746. Proof of delivery is required.
2. Protect the part from further damage and return the original defective part to us.
3. Provide the information we request, including written proof of regular vehicle maintenance.

The customer pays all costs of examination, diagnosis, testing, and repair if no failure has occurred or the failure is outside this warranty's scope.

We may inspect claims for transmissions, engines, axle assemblies, carriers, or any other part before removal or return. Our decision on whether a failure is covered is final.

Return Policy

Authorized returns are accepted within ten (10) business days of receiving your RMA (Return Merchandise Authorization), unless otherwise specified.

• Incorrect or damaged items: Repack in the original packaging and contact us promptly. Inspect all packages on arrival for damage, missing items, or discrepancies. Contact us at (561) 287-9899 or contact@car-parts-group.com.
• Time limit: Claims for damaged or incorrect parts are void after 10 business days, regardless of fault.
• Condition: Returns must include all original items and components, unused and in original condition, and not disassembled, mounted, or modified.

Replacement Policy

Replacements ship only after we receive the original part. Please package it securely in its original condition.

A replacement is treated as a repair of the original unit, so the original installation date and mileage still apply.

Shipping & Delivery

Timeframes depend on location, package size, and carrier transit times, and are estimates only. We will keep you updated and deliver as quickly as possible.

"Business days" means Monday through Friday, excluding weekday holidays. We do not process or deliver on Saturdays, Sundays, or holidays.

Return Procedure

To get an RMA number, contact us by phone or email.

Call (561) 287-9899 with:

1. Customer name
2. Email address
3. Contact number
4. Order or invoice number
5. A detailed reason for the return

Email contact@car-parts-group.com (Monday to Friday):

• We will email the RMA procedure and return shipping instructions once we receive your order details.
• A customer care representative will contact you if we need more information.